February 27th, 2008
Customer Service
Ingrid at Small Business Ideas tells the story of what can happen when you handle a customer complaint badly. After experiencing less than average service at a restaurant a customer wrote a very reasonable letter of what I would call ‘feedback’ rather than complaint. The response from the restaurant?
Dear Lorraine, you are an idiot we dont need your feedback.
To find out which restaurant it was and to read the customers letter of feedback visit Ingrids blog. Oh, by the way, this response was spread around the entire area in which the restaurant works. What effect do you think it will have on the business?
I was wondering what your worst experience has been with customer service. There is a little poll here. Why not fill it out and let me know? If nothing fits the experience then leave me a comment with details of your experience.
